Guest Speaker: Mark Tolleson & Process Master

Guest Speaker: Process Master

Process Master

We started our series of Guest Speakers in our Management Theory and Practice class with a presentation by Mark Tolleson, one of the owners of Process Master, a local carpet cleaning company that has been family owned and operated in North-East Florida for over 30 years.

Mr. Tolleson gave details about the history and operations of the company and he shared his management rules using his own stories and decisions. Here is the list:

1. Do not lose money
2. Do not forget rule #1
3. Listen to co-workers, clients, and friends
4. You can teach an old dog new tricks
5. Motivate the unmotivated
6. Hang around dogs…..you get fleas
7. Mistakes are lessons
8. Power of positive thinking
9. Help others…..payback is great
10. Have fun

Please think about these rules, his presentation, and feel free to add your comments here.