Globalization is a modern term used to describe the changes in societies and the world economy that result from dramatically increased international trade, foreign direct investment, and cultural exchange. Topics included: Global virtual management, integration of technology, management, leadership with customer service, strategies in B2B with suppliers, business customers, and B2C. Managing people and technologies in other countries. Local practices, languages, culture, and time zone issues. Story: experience with company in Australia, time zone solutions, faxes, and shipping solution.