Category Archives: Management Theory

Guest speaker: Dale Lewis and CSX

Guest Speaker: CSX

Here are the lessons about CSX delivered by our guest speaker Dale Lewis.

A Well-Run Transportation Company
D. B. Lewis – 15 August 2005

1. Creates a set of strategies that enable long-term success.
2. Anticipates the range of changes and challenges it may face.
3. Has a clear understanding of risks and actively accepts or mitigates them.
4. Has a clear strategy for asset ownership and flexibility.
5. Develops the ability to sense changes and challenges.
6. Develops a set of behaviors that enables quick, useful responses to change.
7. Has a clear definition of success on every major issue.
8. Has excellent lines of communication with its customers and suppliers, in both
personal communications and in the electronic sharing of data.
9. Works to understand its customers and their challenges.
10. Knows its core strengths and how they add customer value.
11. Avoids contracts that are one-sided and outside of the market, generating bad
vendor, customer or employee behaviors.
12. Prices to capture value and to ensure corporate viability (Cash, ROIC)
13. Is aware of its environment and influences it where possible.
14. Develops clear, measurable goals that support the long-range plan.
15. Clearly communicates goals within the organization.
16. Structures its data and measurement systems so that customer- focused
measures can be produced and then drilled to enhance operational
17. Works to simplify its processes and increase reliability.
18. Creates a culture of disciplined execution, focused on its core strengths.
19. Delivers the agreed-upon level of service performance.
20. Understands the value of its scarce resources and uses them well.
21. Ensures resource availability with good planning, communication and
22. Rewards employees and suppliers for excellence.
23. Delivers positive financial results to its owners.
24. Encourages continuous learning at all levels.
25. Uses its lessons-learned to ensure that it chooses well in the future.

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Guest Speaker: Mark Tolleson & Process Master

Guest Speaker: Process Master

Process Master

We started our series of Guest Speakers in our Management Theory and Practice class with a presentation by Mark Tolleson, one of the owners of Process Master, a local carpet cleaning company that has been family owned and operated in North-East Florida for over 30 years.

Mr. Tolleson gave details about the history and operations of the company and he shared his management rules using his own stories and decisions. Here is the list:

1. Do not lose money
2. Do not forget rule #1
3. Listen to co-workers, clients, and friends
4. You can teach an old dog new tricks
5. Motivate the unmotivated
6. Hang around dogs… get fleas
7. Mistakes are lessons
8. Power of positive thinking
9. Help others…..payback is great
10. Have fun

Please think about these rules, his presentation, and feel free to add your comments here.

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